Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason. Please see below for more information on our return and cancellation policy.

Cancellation

In case you have a change of mind after placing the order, and want to cancel it, please do so before dispatch of the order, as once shipped (dispatched), the order cannot be cancelled.

The nature of our products does not allow us to accept returns or provide replacements. However, your satisfaction is important, so please get back to us within two days of receipt with images and details should you have any concerns for us to review, and we shall be happy to help.

Cancellation charges and process – Cancellation is allowed until fulfilment is done. Customer initiated cancellations of prepaid orders attract a flat deduction 5% to cover platform costs (7% in case of EMI, BNPL, International Cards, etc.).

An order can be cancelled under following situations by customer under Wrong or damaged items included with the order.

To cancel an order or items in an order, login to your account and then head to “My Orders” section. Select the concerned order and click on “Cancel”. Follow the instructions to cancel partial or all quantities in your order

Returns

• Given the fragile nature of our products, these are not eligible for return.
• We only offer a replacement if a wrong or damaged item has been delivered.
• In the unlikely event that your merchandise arrives damaged, you should email us a product opening video with the order details within 48 hours of receiving your order.
• Our team must receive and approve your replacement request. Once your request is received and approved, we will ship you another brand-new product of the same Designs.
• Customer satisfaction and happiness is our utmost priority, so please feel free to reach out to us with any concerns you may have, and we’ll be happy to help you.
• Upon completing a Transaction, you are entering into a legally binding and enforceable agreement with us to purchase the product and/or service. After this point the User may cancel the Transaction unless it has been specifically provided for on the Platform. In which case, the cancellation will be subject to the terms mentioned on the Platform. We shall retain the discretion in approving any cancellation requests and we may ask for additional details before approving any requests.
• Once you have received the product and/or service, the only event where you can request for a replacement, or a return and a refund is if the product and/or service does not match the description as mentioned on the Platform.

Refund Payment Policy –

After receiving your return and inspecting the condition of your item, we will process your refund. Please allow at least 5-7 working days from the receipt of your item to process your Refund.

If order delivered to you, 20% Courier charges (Pickup and delivery) and 10% Restoration charge will be detected from total amount.

For the cancelation off prepaid order 3% online payment charge will be detected from total amount.

Refund is issued to the original payment method (in case of pre-paid transactions) or your bank account / as Google Pay / Phone pay / Other (in case of Pay on Delivery orders).

Empty Box orders:

In case the customers gets an empty box (which never sent empty by us) but still the customers wants to claim the empty box order, then it must be claimed within 1 hour of the parcel received, after that we would not be responsible. It must be informed by mail at (customercare@evaraarts.com) with outer images of the box and inside the box. Failure to submit this will not approve your claim.

Lost or Damaged during Shipping:

If your product was damaged during shipping, you must inform us on the same day when you receive the courier package. Post 24 hours of receiving the item, we would not be able to help you as we need to inform the courier service provider within 24 hours of delivery.  When requesting for damage product received, please be ready to provide Customer Support, photographs/video clearly showing the problem with the product and its courier tracking number as soon as possible. Please also provide “Proof of Damage” documentation from your courier service provider. Alternatively, you can open the item in front of the delivery person and if you find that it was damaged during shipping, you can reject it, contact us saying you rejected the package, and Evara Arts will then ship you a new item within reasonable times.

• To report a lost or damaged item, please contact our Customer Support.
• Our Customer Support team will respond to you within one business days.
• Once Customer Support confirms an item is missing, we will begin processing a new one for you.

Claims for defective Products, shortages, delays in delivery or failures in shipment or for any other reason we are not responsible for further claim.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at –

WhatsApp – +918320545209

Email – customercare@evaraarts.com